Shipping policy

Shipping Policy

Last Updated: July 6, 2026

At Mint Monroe, we are committed to getting your order to you quickly, safely, and reliably. We proudly offer several shipping and delivery options across Canada.

Delivery Options

We currently offer:

  • Canada Post
  • UPS

Please note that once a package has been marked as delivered by the shipping carrier, Mint Monroe is not responsible for packages that are lost, stolen, or damaged after delivery.

Shipping

Processing Times

Orders are typically processed and shipped within 24–48 business hours after payment has been received and verified.

We currently ship within Canada only.

Orders cannot be shipped to P.O. Boxes.

Shipping Rates

Shipping rates are a flat rate based on your delivery location. Applicable HST will be added to all shipping charges.

 

Order Cancellations

Due to payment processor policies, cancelled orders are subject to a 3% cancellation fee.

This fee covers the non-refundable payment processing charges incurred when your original order was placed.

Orders cannot be cancelled once they have been shipped.

Lost or Stolen Packages

If your tracking information shows your package as Delivered, but you have not received it:

  • Check around your property, including porches, side entrances, garages, mailrooms, or with neighbours.
  • Occasionally carriers mark packages as delivered shortly before final delivery.
  • If your package has still not arrived by the end of the day, please contact us so we can assist in opening an investigation with the carrier.

Please note that Mint Monroe is not responsible for packages that are lost or stolen after they have been marked as delivered by the shipping carrier.

Shipping Insurance

All shipments include the carrier’s standard insurance coverage, which is generally up to $100.

This insurance protects against:

  • Loss during transit
  • Damage during transit

Standard carrier insurance does not cover theft after delivery.

If you would like additional shipping insurance, including coverage for the full value of your order and porch theft (where available), please contact us before your order ships. Additional charges may apply.

Incorrect Shipping Information

Customers are responsible for ensuring that their shipping address is accurate at checkout.

If an order is returned to Mint Monroe due to an incorrect or incomplete shipping address provided by the customer:

  • The customer will be responsible for any return shipping charges.
  • The customer will also be responsible for the cost of re-shipping the order.

Please double-check your shipping information before completing your purchase.

Shipping Rate Changes

Shipping rates may change at any time due to carrier pricing adjustments, fuel surcharges, or exchange rate fluctuations.

Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us:

Mint Monroe

Email: support@mintmonroe.com